Xbox 360 Shut Down and Red Ring of Death Troubleshooting Tips
If your Xbox 360 shuts down and shows 3 red lights around the console button, before you panic you must first determine what color your Power Supply light is showing. A green LED, red LED, an orange/yellow LED and a not lit LED all mean something different. The main reason most Xbox 360 units stop working is because of overheating, which is indicative of a design flaw.
To keep Your Unit from Overheating To Prevent the Red Ring of Death
The tips given here are intended to be prevention measures for your Xbox when it is brand new if you wish to avoid heating problems for your console. Here are other things you should look for if your Xbox 360 is not working or just stops working in the middle of a game.
If the Power Supply LED light is GREEN: Turn off the console. Wait 30 seconds, and then turn on the console again to see if the problem repeats. If restarting your Xbox 360 console does not solve the problem and your console continues to display three flashing red lights, call tech support or submit a console-repair request online.
Before you call tech support, take note as to what three red lights are flashing and in what order they flash as the tech will ask you for this information to help determine the problem.
If the Power Supply LED light is RED: This issue occurs when the external power supply has detected a fault. The power supply has several built-in safeguards to help prevent damage to either the console or to the power supply itself. The power supply will turn itself off if one of the following things happens: too much current, voltage is too high, or temperature of the power supply is too high.
If the Power Supply LED light is ORANGE/YELLOW: If the power supply light is orange but the console will not turn on, there may be a problem with the console. An orange light is illuminated on the power supply for one of the following reasons: the console is turned off, the power supply is disconnected from the console or the power supply cord is not fully inserted into the power socket of the console. Here are some steps that you can use to try to fix the Orange/Yellow LED problem.
If the Power Supply LED light is not lit at all (no glow): If the power supply light is not illuminated, this usually means that the power supply is disconnected from the wall socket. Try the following steps to resolve the No Power light problem:
For more information about how to start the online console repair process, please visit one of the following and for more information about how to contact Xbox Customer Support directly; please click on the Resource Links following this article. Note Online console repair service is may not be available in all countries and regions.
/kb/907534
/support/ (/support/)
/support/contact (/support/contact)
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